Terms and Conditions
Welcome to Musk Fragrances. These Terms and Conditions ("Terms") govern your access to and use of our website located at [www.muskfragrances.com] (the "Site"), including any purchases made through the Site.
This Site is owned and operated by MUSK FRAGANCES LLC, an Ohio limited liability company ("Musk Fragrances," "Musk Fragrances," "we," "us," or "our"). By accessing or using this Site, or by placing an order, you agree to be bound by these Terms. If you do not agree, do not use the Site.
1. General Information
Company Name: MUSK FRAGANCES LLC
Business Address: Galloway, Ohio 43119
Email: info@muskfragrances.com
Phone: 380-895-3130
We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective upon posting to the Site. Your continued use of the Site after changes are posted constitutes your acceptance of those changes.
2. Eligibility and Use of the Site
By using this Site, you represent that you are at least the age of majority in your state or territory of residence, or that you are using the Site with the involvement and consent of a parent or legal guardian.
You agree not to use the Site:
- for any unlawful purpose;
- to violate any law or regulation;
- to place false, speculative, or fraudulent orders;
- to misuse coupons, promotions, or referral programs;
- to interfere with the Site's security or operation;
- to scrape, copy, reproduce, distribute, or exploit Site content without authorization;
- to submit false non-delivery claims, false damage claims, or abusive chargebacks.
We reserve the right to refuse service, limit access, cancel orders, or block accounts at our discretion if we suspect fraud, abuse, misconduct, or violation of these Terms.
3. Product Information, Authenticity, Samples, and Decants
Musk Fragrances sells authentic fragrance products, including samples and decants rebottled by Musk Fragrances from lawfully acquired original bottles.
Unless a product listing explicitly states that the item is a full retail bottle, customers are purchasing only the sample or decant size selected on the product page.
Product images may display:
- the original retail bottle,
- branded product imagery,
- representative packaging,
for fragrance identification and reference purposes only. Such images may not represent the exact container, atomizer, label, or packaging that the customer will receive.
Samples and decants may be hand-filled into non-original containers selected by Musk Fragrances. Container style, label style, cap style, atomizer style, and cosmetic appearance may vary.
Minor differences in:
- bottle style,
- cap style,
- label placement,
- atomizer type,
- fill appearance,
- headspace,
- packaging,
do not constitute defects.
Fragrance performance, longevity, projection, and scent perception vary based on individual skin chemistry, environment, storage, and usage. We do not guarantee a particular scent experience, wear time, or personal preference outcome.
4. Product Availability and Descriptions
We strive to provide accurate descriptions, pricing, imagery, and availability information. However, we do not warrant that product descriptions, pricing, images, inventory counts, or other content on the Site are complete, accurate, current, or error-free.
We reserve the right to:
- correct any errors, inaccuracies, or omissions;
- change or update information without notice;
- limit quantities;
- discontinue products at any time;
- cancel any order arising from pricing, inventory, typographical, technical, or system errors.
If an order is canceled after payment has been made, we will issue an appropriate refund of the amount paid.
5. Pricing, Payment, and Taxes
All prices displayed on the Site are in U.S. Dollars unless otherwise stated. Prices are subject to change without notice.
Customers are responsible for paying all applicable taxes, shipping charges, duties, import fees, and other governmental charges associated with their orders, as applicable.
We reserve the right to refuse or cancel any order if:
- payment cannot be processed;
- billing information cannot be verified;
- inventory is unavailable;
- fraud is suspected;
- a pricing or system error occurred.
6. Orders and Acceptance
Your order is an offer to purchase. We may accept, reject, limit, or cancel any order at our discretion, including after an order confirmation has been sent.
We reserve the right to cancel or hold any order for reasons including, but not limited to:
- suspected fraud or misuse,
- inability to verify billing or shipping information,
- reseller activity,
- duplicate orders,
- suspicious order patterns,
- inventory issues,
- shipping restrictions,
- compliance concerns.
If we request verification and do not receive a timely response, we may cancel the order and refund the payment.
7. Fraud Prevention and Order Verification
To protect our business and customers, we may require additional verification for certain orders. This may include:
- billing address verification,
- shipping address confirmation,
- ID verification,
- phone or email confirmation,
- signature confirmation,
- cancellation of suspicious orders.
We may delay, refuse, or cancel any order that appears high-risk or fraudulent.
Failure to comply with a verification request may result in cancellation of the order.
8. Shipping and Delivery
Shipping and processing times shown on the Site are estimates only and are not guaranteed unless expressly stated otherwise.
Orders may require additional processing time for:
- fraud review,
- order verification,
- address review,
- high order volume,
- holidays,
- weather events,
- carrier delays,
- operational interruptions.
We are not responsible for delays caused by carriers, customs, weather, force majeure events, inaccurate customer information, or events outside our reasonable control.
Risk of loss and title transfer to the customer to the extent permitted by applicable law once the order is tendered to the carrier. However, we may, at our discretion, assist customers with carrier claims or shipping issues.
Please review our Shipping Policy for additional terms.
9. Accuracy of Shipping Information
Customers are solely responsible for providing accurate shipping and billing information at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.
If a package is returned due to an incorrect or incomplete address, failed delivery attempts, refusal, or non-collection, we may require the customer to pay additional shipping fees before reshipment, or we may deduct applicable shipping and handling costs from any eligible refund.
10. Cancellations, Returns, Exchanges, and Refunds
Please review our Cancellation Policy and Returns & Refund Policy before purchasing.
Due to the nature of fragrance products, **many products sold on this Site are final sale**, including but not limited to:
- fragrance samples,
- decants,
- testers,
- opened fragrances,
- discovery sets,
- gift sets containing decants,
- final sale items,
except where required by law or where we shipped the wrong item.
We reserve the right to determine eligibility for any refund, replacement, or store credit in accordance with our posted policies and applicable law.
11. Delivered Packages and Claims
A package marked **"Delivered"** by the shipping carrier is presumed delivered unless there is clear evidence to the contrary.
We may assist with carrier claims, but we are not responsible for theft, loss after delivery, insecure delivery locations, forwarding services, package interception, or other events outside our control once the carrier confirms delivery.
False non-delivery claims, false damage claims, or fraudulent refund requests may be contested using:
- product-page disclosures,
- checkout records,
- order records,
- shipment records,
- tracking records,
- delivery confirmation,
- internal packing and fulfillment evidence,
- customer communications.
12. Intellectual Property
All content on the Site, including text, graphics, images, icons, logos, product descriptions, designs, layout, branding, and software, is owned by or licensed to Musk Fragrances and is protected by intellectual property laws.
No content from this Site may be copied, reproduced, distributed, modified, displayed, or exploited without our prior written permission.
All third-party trademarks, brand names, bottle designs, fragrance names, and logos referenced on the Site are the property of their respective owners and are used only for identification and reference purposes. Musk Fragrances is not affiliated with, endorsed by, or sponsored by any fragrance brand unless explicitly stated.
13. User Content and Reviews
If you submit reviews, comments, testimonials, suggestions, photos, or other materials to us, you grant us a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, publish, display, adapt, and distribute such content for business, promotional, and marketing purposes.
You represent that any content you submit:
- is truthful and accurate;
- does not violate any law or third-party rights;
- is not defamatory, fraudulent, abusive, or misleading.
We reserve the right to remove or refuse any content at our discretion.
14. SMS, Email, and Electronic Communications
By providing your email address or mobile number, you consent to receive transactional communications from us regarding your account, order, shipment, returns, verification requests, customer service matters, and related operational issues.
If you separately opt in to marketing emails or SMS, you also consent to receive promotional communications. Consent to receive marketing messages is not a condition of purchase. Message frequency may vary. Message and data rates may apply.
You may unsubscribe from marketing emails using the unsubscribe link in the email, and you may opt out of marketing SMS by replying STOP where applicable.
15. Disclaimer of Warranties
To the fullest extent permitted by law, the Site and all products and services offered through the Site are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
We do not warrant that the Site will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
Nothing in these Terms excludes any warranty or consumer right that cannot lawfully be excluded.
16. Limitation of Liability
To the fullest extent permitted by law, MUSK FRAGRANCES LLC, and our officers, owners, employees, affiliates, agents, contractors, service providers, licensors, and suppliers shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or relating to your use of the Site, your purchase of products, or these Terms.
To the fullest extent permitted by law, our total liability arising out of or relating to any claim shall not exceed the amount actually paid by the customer for the specific product or order giving rise to the claim.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so parts of this section may not apply to you.
17. Indemnification
You agree to indemnify, defend, and hold harmless MUSK FRAGANCES LLC, and our affiliates, officers, employees, contractors, agents, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising out of:
- your breach of these Terms;
- your misuse of the Site;
- your violation of any law or third-party right;
- your fraudulent conduct, abusive chargeback activity, or false claims.
18. Governing Law
These Terms and any dispute arising from or relating to the Site, any order, or these Terms shall be governed by and construed under the laws of the State of Ohio, without regard to conflict of law principles.
19. Dispute Resolution; Arbitration; Class Action Waiver
Before filing any formal claim, the parties agree to first attempt to resolve the dispute informally. To begin this process, you must send written notice of the dispute to:
MUSK FRAGRANCES LLC
info@muskfragrances.com
If the dispute is not resolved within 30 days after written notice is received, either party may pursue the claim in small claims court if eligible, or through binding individual arbitration.
Any arbitration shall be conducted on an individual basis only. To the fullest extent permitted by law:
- class actions are waived;
- class arbitration is waived;
- consolidated proceedings are waived;
- representative actions are waived.
You and Musk Fragrances agree that any dispute will be resolved only on an individual basis and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding.
If any part of this arbitration provision is found unenforceable, the remaining portions shall remain in effect to the fullest extent permitted by law.
20. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions.
21. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Cancellation Policy, Returns & Refund Policy, and any other policies posted on the Site, constitute the entire agreement between you and Musk Fragrances regarding your use of the Site and your purchases.
22. Contact Information
If you have any questions about these Terms, please contact us at:
Email: info@muskfragrances.com
Phone: 380-895-3130
23. DMCA / Copyright Complaints
If you believe that material on this Site infringes your copyright, please send a written notice containing:
- your name and contact information;
- identification of the copyrighted work claimed to have been infringed;
- identification of the material claimed to be infringing and its location on the Site;
- a statement that you have a good faith belief that the use is not authorized;
- a statement under penalty of perjury that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf;
- your physical or electronic signature.
DMCA notices should be sent to:
DMCA Agent
MUSK FRAGANCES LLC
info@muskfragrances.com
Last updated: 04/2026
