This Privacy Policy describes how MUSK FRAGANCES LLC ("Musk Fragrances," "Musk Fragances," "we," "us," or "our") collects, uses, shares, and protects your personal information when you visit or make a purchase from www.muskfragrances.com (the "Site"), contact us, subscribe to marketing, or otherwise interact with us.
By using the Site, you acknowledge the practices described in this Privacy Policy.
1. Contact Information
Company Name: MUSK FRAGRANCES LLC
Email: info@muskfragrances.com
Phone: 380-895-3130
Mailing Address: Galloway, Ohio 43119
2. Personal Information We Collect
We may collect personal information directly from you, automatically through your use of the Site, and from third parties.
Information You Provide Directly
We may collect:
- Name
- Billing address
- Shipping address
- Email address
- Phone number
- Payment-related information
- Order details
- Account login information, if applicable
- Customer service communications
- Verification documents provided for fraud prevention or order review
- Marketing preferences.
Information Collected Automatically
When you use the Site, we may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Links clicked
- Session data
- Referring website
- Approximate location derived from IP address
- Shopping behavior and Site interaction data
- Cookie identifiers and similar tracking technologies.
Information from Third Parties
We may receive information from third parties such as:
- Shopify and related commerce tools
- Payment processors
- Fraud prevention providers
- Shipping and logistics providers
- Analytics providers
- Advertising and marketing partners
- Social media and advertising platforms
- Email and SMS platforms
3. How We Use Your Personal Information
We may use personal information for the following purposes:
- to process and fulfill orders;
- to provide customer service and respond to inquiries;
- to send order confirmations, shipping updates, and account-related communications;
- to detect, investigate, prevent, and respond to fraud, abuse, chargebacks, theft, and security incidents;
- to verify customer identity or order details;
- to improve our products, Site, and customer experience;
- to personalize your experience and product recommendations;
- to provide marketing, advertising, and promotional communications where permitted by law;
- to measure advertising performance and remarketing campaigns;
- to comply with legal obligations, tax requirements, court orders, or regulatory requests;
- to establish, exercise, or defend legal claims;
- to maintain records related to transactions, disputes, returns, refunds, and chargeback defense.
4. Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, scripts, SDKs, and similar technologies to:
- remember your preferences;
- keep you logged in where applicable;
- understand Site traffic and behavior;
- measure ad performance;
- deliver targeted advertising;
- prevent fraud;
- improve the Site and shopping experience.
You can usually manage cookies through your browser settings. Please note that blocking certain cookies may affect Site functionality.
5. Advertising, Analytics, and Marketing
We may use third-party tools and partners for analytics and advertising, including platforms such as:
- Shopify and Shopify-related services,
- Google,
- Meta/Facebook,
- Instagram,
- TikTok,
- email and SMS service providers,
- retargeting and measurement partners.
These providers may collect or receive information from your interaction with our Site and use it to:
- measure ad effectiveness,
- personalize advertising,
- build audiences,
- provide remarketing,
- improve campaign attribution.
Depending on applicable law, some of these activities may be considered "sharing" or "targeted advertising."
6. How We Share Personal Information
We may share personal information with:
- Shopify and ecommerce platform providers;
- payment processors;
- shipping carriers and fulfillment partners;
- fraud prevention and identity verification providers;
- customer service providers;
- email and SMS providers;
- analytics and advertising partners;
- legal, tax, compliance, and professional advisors;
- government authorities or law enforcement when required by law or necessary to protect our rights.
We do not sell personal information for money. However, certain advertising and analytics practices may be considered a "sale," "sharing," or "targeted advertising" under some state privacy laws.
7. Consumer Privacy Rights
Depending on where you live, you may have rights regarding your personal information, such as the right to:
- know what personal information we collect, use, disclose, sell, or share;
- access personal information;
- request deletion of personal information;
- request correction of inaccurate personal information;
- request a copy of personal information in a portable format;
- opt out of the sale or sharing of personal information;
- opt out of targeted advertising or certain profiling activities;
- limit the use of sensitive personal information where applicable;
- appeal the denial of a privacy request where applicable.
We may take reasonable steps to verify your identity before fulfilling a request.
To exercise any privacy rights, contact us at: info@muskfragrances.com
8. Global Privacy Control and Opt-Out Signals
Where required by applicable law, we honor recognized privacy opt-out preference signals, including Global Privacy Control (GPC), as a request to opt out of certain data sharing or targeted advertising for the browser and device that sends the signal.
You may also contact us directly to submit an opt-out request at: info@muskfragrances.com
9. Email and SMS Marketing
If you opt in, we may send you promotional emails or text messages regarding products, offers, reminders, launches, or other marketing.
You may unsubscribe from marketing emails by clicking the unsubscribe link in the email. You may opt out of marketing SMS by replying STOP where applicable.
Even if you opt out of marketing, we may still send transactional and service-related messages, including messages regarding your account, orders, refunds, disputes, and customer service.
10. Data Retention
We retain personal information for as long as reasonably necessary to:
- fulfill orders and provide services;
- maintain business and tax records;
- prevent fraud and abuse;
- investigate disputes and claims;
- defend chargebacks and legal claims;
- comply with legal, regulatory, accounting, and reporting obligations;
- enforce our agreements and policies.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
11. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
12. Children's Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate legal authorization. If you believe a child has provided us with personal information, please contact us and we will take appropriate action.
13. International Visitors
Our business is operated from the United States. If you access the Site from another country, your information may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers operate.
By using the Site, you understand that data protection laws in the United States may differ from those in your jurisdiction.
14. Third-Party Websites and Services
The Site may contain links to third-party websites, apps, or services. We are not responsible for the privacy, security, or content practices of third parties. We encourage you to review their privacy policies before providing any personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will become effective when posted on the Site. Your continued use of the Site after any changes are posted means you accept the updated Privacy Policy.
16. Contact Us
If you have questions or requests regarding this Privacy Policy or your personal information, contact us at:
Email: info@muskfragrances.com
Phone: 380-895-3130
Mailing Address: Galloway, Ohio 43119
Last updated 04/2026
